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Set up and Use Connected Labs

Richard Abujasen
Updated

Lab integrations consist of connecting your existing lab accounts to OptiMantra which minimizes the need to navigate outside the platform to do most of your laboratory needs.  

 

In OptiMantra, there are a couple of types of lab workflows

  1. Labs that are electronically connected - order electronically and receive results directly into the OptiMantra system (covered below)
    1. Labs that are directly connected with OptiMantra
    2. Change Healthcare to connect with hundreds of other labs (used when direct connection not available)
    3. Rupa and Evexia for unidirectional (result-only) labs 
  2. Labs that are not electronically connected - print requisitions and update results manually  - learn more here
    • A subset of non-electronically connect labs are in-house diagnostics
       

Direct Bidirectional Integration Labs


Labcorp, Quest, Access, Sonora Quest, Pathgroup, Cleveland Heart Labs, CPL, Elite Clinical Labs, Genova, Vibrant America,  Northern Plains Laboratories, and Solaris

We can offer direct bidirectional lab connections with these labs. You will order directly in OptiMantra and receive results directly to our system. 

  • To start getting connected we need the below information:
    • Full Name:
    • Credentials:
    • NPI (Personal NPI):
      • *Please ensure this matches under the Settings > Provider Settings.
    • Lab Account Number(with name of lab):
    • Ordering Practitioners (staff are able to order labs on behalf of practitioners, but if you want your practitioner to also order labs, they must have an NPI in Settings > Provider Settings.)
  • ** We are no longer able to submit requests on behalf of practices for Quest, unfortunately.  Quest requests can be made directly here.


    Watch this 20-minute video on how to send requisitions and get results with direct labs:

 

 

 

Clinical Exchange (Optum) Connected Labs

We use Change Healthcare exchange to connect with most of the labs (it has hundreds of labs) 
To connect with Clinical Exchange, send us a ticket with your full name, credentials, NPI and Tax ID and your lab account number and the names of anyone in your clinic who may be authorized to help with ordering or processing of labs
  • Note: that some labs won't connect if you aren't ordering enough from them, but you can use the custom lab format until then
  • Note: This is used only when a Direct Connection is not available

     
  • Full Name:
  • Credentials:
  • NPI (Personal NPI):
    • *Please ensure this matches under the Settings > Provider Settings.
  • Lab Account Number(with name of lab):
  • Ordering Practitioners (staff are able to order labs on behalf of practitioners, but if you want your practitioner to also order labs, they must have an NPI in Settings > Provider Settings.)

 

Watch this 5-min video below on lab ordering within the OptiMantra program

 

 

Or, read through the below to successfully order labs in Optimantra:

  • You can send labs via
    • Patients > Actions > Lab/Diagnostics > Open Clinical Exchange > New Lab Order
    • Please make sure you’re selecting both ‘Validate Order’ and ‘Send’
  • You can see a patient’s existing labs via
    • Shortcuts > Clinical > Lab Orders
    • Note that you can also see labs within the Change Healthcare interface by going to OptiMantra's
      • Patients > Actions > Lab/Diagnostics > 
      • Then selecting: Open Clinical Exchange 
      • > Search Orders > From Creation Date/Time (set 01/01/2022) and To Creation Date/Time (set today's date) > Search

         

Rupa and Evexia - Unidirectional (Results-Only)

  1. Rupa:

    1. *Please note RUPA was acquired by Fullscripts. The below step pertains to the existing RUPA direct accounts.
    To connect Rupa with OptiMantra, you can request integration directly within your Rupa interface
    1. Sign in to your Rupa account https://labs.rupahealth.com/login?next=%2Fsettings%2Fclinic
    2. Navigate to your left side panel and select Settings
    3. Once in settings, select Account Settings
    4. At the top of your Account Settings section, you will see a button in the top right that says Add EHR Connection
    5. Select the Add EHR Connection button
    6. Choose OptiMantra and select the "Connect EHR" button.
  2. Evexia:
    1. Create a ticket with your information:
      • Full Name:
      • Credentials:
      • NPI (Personal NPI):
        • *Please ensure this matches under the Settings > Provider Settings.
      • Lab Account Number(with name of lab):
      • Ordering Practitioners (staff are able to order labs on behalf of practitioners, but if you want your practitioner to also order labs, they must have an NPI in Settings > Provider Settings.
    2.  In Evexia platform, hover over 'Tools' and then click on 'EMR Integration'.  Select 'Enroll Now' to start the integration

 

Frequently asked questions:

  1. How long does this integration take?  It depends on the lab.  These are projects that need approval, and they go through several tollgates before even getting back to us.  Some labs approve projects quickly and can be live within a week or two.  Others may take several months.  We recommend you check back with your account reps to get the status (we don't have visibility).
     
  2. Labcorp is asking for a Vendor ID.  What is that? We do not have a Vendor Number with Labcorp and the Labcorp implementation team has advised us this is not something that is needed to be provided. Some EHRs have assigned numbers for clinics that are required as a part of the setup. We do not function in our relationship with them in this way.
     
  3. Quest wants the IT contact: Choose OptiMantra EHR in the dropdown when asked.  The IT contact is your IT contact.  If you don't have one, just put in your information.
     
  4. I was not approved.  What can I do? Follow up with your account rep to see what must be done for you to get approved.  Meanwhile, you can still print and email requisitions in OptiMantra and add your account in the Relevant Clinical Information(goes with the order) field on the requisition. See this video:
     

  5.  

  6. What is a standard lab versus a PSC lab order? The Standard provides the current date/time for the labs. The PSC is an expected future draw time for the labs. Standard is normally recommend if unsure.
     
  7. Why am I getting a "Please activate your Account Number first" error when trying to send a lab? This error will occur when your clinic or your individual user has not been setup with a direct labs integration. Please see section 1 above to request a direct labs integration.

 

 


 


 


 


 

 

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